Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS025020 Mapping and Delivery Guide
Provide environmental information to customers

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS025020 - Provide environmental information to customers
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge to respond to internal and external requests for information about environmental management plans, policies, procedures and environmental data. Personnel are required to gather information and supply it to customers in accordance with workplace procedures. Information gathered might include environmental management requirements for specific work activities; revised plans or procedures; sampling or monitoring data; test results and trend analysis.This unit applies to environmental technicians working in all industry sectors.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Data
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare the response
  • Identify sources and locations of required information
  • Resolve any problems with accessing information in consultation with supervisor
  • Extract and copy the required information
  • Check that the information is accurate, complete and reliable and conforms to workplace requirements
  • Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel
  • Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe
       
Element: Receive and assess the request for environmental information
  • Confirm and record the source, nature and priority of the customer’s request
       
Element: Redirect the request to relevant person
       
Element: Check authority to release information according to workplace procedures and relevant personnel
  • Identify sources and locations of required information
       
Element: Resolve any problems with accessing information in consultation with supervisor
       
Element: Extract and copy the required information
       
Element: Check that the information is accurate, complete and reliable and conforms to workplace requirements
       
Element: Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel
       
Element: Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe
       
Element: Provide environmental information
  • Write correspondence using clear, concise language and in the specified format
       
Element: Check and revise text to ensure that the intended meaning is not ambiguous
       
Element: Check spelling, punctuation and grammar and correct any errors
       
Element: Select and use communication method according to the priority, cost and confidentiality involved and the customer’s facilities
       
Element: Check that the information supplied meets the customer’s needs and, if not, take action
       
Element: Record details of request and response
  • Record all details of the request and information supplied in accordance with workplace procedures
       
Element: Notify other relevant personnel of request and response in accordance with workplace procedures
       
Element: File or store records in the designated place in accordance with workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify sources and locations of required information 
Resolve any problems with accessing information in consultation with supervisor 
Extract and copy the required information 
Check that the information is accurate, complete and reliable and conforms to workplace requirements 
Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel 
Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe 
Confirm and record the source, nature and priority of the customer’s request 
 
Identify sources and locations of required information 
 
 
 
 
 
Write correspondence using clear, concise language and in the specified format 
 
 
 
 
Record all details of the request and information supplied in accordance with workplace procedures 
 
 

Forms

Assessment Cover Sheet

MSS025020 - Provide environmental information to customers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS025020 - Provide environmental information to customers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: